Product

We take the security of your payment and personal information seriously. See our Terms and Conditions for details.

It depends on the the product. We can brand almost all so you can email us on info@bagsdirect.co.za for quotes.

First check that your order is covered by our Returns Policy and if so, you can then log a return through contacting us.

Delivery

We only deliver within South Africa.

We use all major carriers, and local courier partners. To ensure express delivery.

Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email. If this date changes, we’ll let you know straight away by email or call.

You will need to submit a request by email and providing us with your order number. Confirm which item is missing in your shipment received.

It’s not possible to change your delivery address after confirming your order, so please double-check that your address details are correct at checkout.

Standard delivery is FREE for orders totalling R900 or more.

Returns

First ensure that your order is covered by our returns policy and if so, you can then log a return through your contacting us with your order number. Please note that only the customer who purchased the item is able to log a return.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

You'll find all the details on our returns page on the footer of the website which is located at the very bottom under customer service.

Refunds

Refunds are usually processed within 3-5 working days, depending on your bank's processing time.

You can request a refund. If you paid by EFT using Payfast, you’ll need to provide us with your banking details. All other payments will be refunded via the original payment method used for your original order.

Order Issues

Shopping on our website is quick and easy. Click on the product you desire, select your quantity (using the "+" and "-") and then click add to cart. Once you done go to your cart in the top right hand corner. Fill in your details and select the payment method.  

If you've received your order confirmation but not yet paid for your order, then no need to worry. If you have paid already, your order can't be cancelled and your items cannot be returned to us after they've been delivered.

We have lots of safe and easy ways to pay, such as MobiCred, Instant EFT, PayPal, Visa, MasterCard & Zapper

It’s not possible to add or remove items from an order once you’ve received your payment confirmation email.If you'd like to buy additional items you can place a new order.

You’ll receive your payment confirmation email once we’ve received payment. If you haven’t received it yet you can check your order history under your account profile to make sure your payment has been processed successfully.

Account Issues

Go to the top right of our website, go to Account and click on ‘Edit Account’, then simply complete the Change my password fields and click Update.

Registering an account is easy. To get started you’ll need an email address and at least one contact telephone number. You’ll also be asked to create a unique password to keep your account safe. Make sure it's memorable.

Don’t worry, go to ‘Log in’, click on the link next to “Forgot your password?”. Enter your account email address and we will then email you instructions to your account email address on how to create a new password.

Log in with your email address, that your account was registered with, and your password, go to Account > Edit your account information., Change your old email address to your new one and save your changes. Your new email address will be your user Login from now on.

Other

Combos consist of two or more individual products which, when are bought together as a bundle for a discounted price.

Weekly deals consist of individual products which, when bought entitle you to a discounted price on the purchase price of the products.

All out of stock items will be replenished as soon as more stock is available to us.

Go to the top right of our website, go to Account and click on ‘Edit Account’, then simply complete the unsubscribe newsletter field and click Update.

We provide all the available product information that we have on every product page. You’ll find all the important details under 'Description'.

Customer support

+27 (0)21 510 1786

Send an email

info@bagsdirect.co.za